Technical Support Services

Operational technology (OT) environments are the backbone of your business, demanding immediate, expert attention to any issues that arise. Our Technical Support Services are designed to offer white-glove, rapid-reaction support, ensuring your OT and IT-managed infrastructure remains resilient, secure and efficient.

Our technical support services include:

Network Support

From network analysis and troubleshooting to firewall, router, and switch commissioning, our team ensures your network’s integrity. We manage firmware updates, log analysis, and IPSEC tunnel configuration and monitoring to keep your data flow secure and uninterrupted.

Systems Support

Our experts provide comprehensive systems support, including Active Directory troubleshooting and maintenance, group policy configuration, and security technology troubleshooting. We monitor storage, memory, and CPU to optimize performance, alongside endpoint security monitoring and application control software administration.

Why Choose Armexa?

Rapid Response

Our dedicated team offers on- and off-hours support, understanding the critical nature of OT systems. We’re ready to address issues as they arise, minimizing downtime and operational disruptions.

OT-Focused Expert Team

Led by an engagement manager, our team of engineering and support resources has deep technical expertise and a profound understanding of the OT environment. Your engagement manager and technical support staff have specialized experience working within critical operating environments. This ensures quick issue resolution and trust-building with field employees.

Proactive Approach

Beyond troubleshooting, we focus on making your OT environment more reliable and easier to manage. We take steps to identify and solve potential issues before they disrupt your operations, ensuring your systems always run smoothly.

Don’t let technical issues derail your business’s progress. Your infrastructure’s integrity is our priority. Contact us to learn more about how we can help you keep it secure, optimized and ready to meet the challenges of tomorrow.